Atlfy – Comprehensive Policies and Guidelines

Atlfy is a cloud-based, SaaS platform dedicated to empowering individuals and businesses with advanced social media analytics, insights, and strategic recommendations. Operated by an individual entrepreneur, Atlfy combines the personal touch of a small business with the robust functionality of modern software, ensuring that every customer receives both cutting-edge technology and a friendly, personal approach.

Part I – Privacy Policy

1. Introduction & Our Commitment to Your Privacy

Privacy isn’t just a policy for us—it’s a promise. As a SaaS platform built and managed by a dedicated individual entrepreneur, we understand that trust is earned. This Privacy Policy is designed to clearly explain:

What information we collect,
How we use that information, and
The measures we take to protect it.

We’re committed to full transparency and compliance with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR), so you can feel confident and secure when using Atlfy.

2. What Information We Collect

2.1. Personal Information

Identifying Details: Such as your name, email address, and, if you choose to connect social media profiles, details from those platforms.

Purpose: To personalize your experience, manage your account, and provide tailored customer support.

2.2. Usage Data

Interaction Details: Information on the pages you visit, the duration of your visits, and the features you use.

Purpose: To continually enhance our platform, ensuring it remains intuitive and responsive to your needs.

2.3. Device Data

Technical Information: Including your IP address, browser type, operating system, and device model.

Purpose: To guarantee compatibility, secure transactions, and smooth performance across different devices.

2.4. Cookies and Tracking Technologies

What We Use: Cookies and similar tracking tools to monitor how you interact with our platform.

Purpose: To improve user experience, tailor content, and analyze usage patterns. You have the option to manage or disable these cookies via your browser settings.

3. How We Use Your Information

Service Delivery and Enhancement:

Your data helps us power our analytics tools, offer personalized insights, and continually improve our platform’s functionality.

Security and Fraud Prevention:

We use your information to safeguard your account and detect any suspicious or unauthorized activities.

Communication and Support:

Your contact details allow us to send you essential notifications, updates about our services, and provide timely customer support.

Compliance and Legal Obligations:

We use your data to ensure we meet all regulatory requirements, including data protection laws.

4. Data Sharing and Third-Party Services

No Data Sales:

Atlfy never sells, rents, or trades your personal information.

Anonymized Data:

We may share anonymized data with trusted partners solely to enhance and refine our service offerings.

Third-Party Integrations:

If you log in or interact via third-party platforms (e.g., Google, Facebook), those services have their own privacy policies. Any payment-related information is processed exclusively through Paddle, a secure third-party payment processor.

5. Your Rights Over Your Data

Access and Correction:

You may request a copy of your personal data and correct any inaccuracies.

Data Deletion:

You can request the deletion of your data by contacting us at support@atlfy.site.

Opt-Out Options:

You can easily opt out of any promotional communications without affecting your access to core services.

Part II – Terms & Conditions

1. Introduction and Our Philosophy

Atlfy is more than just a software tool—it’s a commitment from one person who believes in empowering others through data-driven insights. These Terms & Conditions are crafted to ensure that every interaction on Atlfy is secure, transparent, and beneficial for all our users.

2. Who We Are

Atlfy is operated as a one-person SaaS venture. This means:

Personal Ownership: The platform is personally owned and managed by an individual entrepreneur dedicated to maintaining high standards of service and integrity.
Direct Accountability: Every decision, update, and customer interaction comes with personal accountability, ensuring we are always accessible and responsive.

3. How You Can Use Our Service

Eligibility: Users must be at least 16 years old. If under 18, parental consent is required.
Account Responsibility: You are responsible for keeping your login credentials secure and providing accurate information. In the event of unauthorized access, please notify us immediately.
Acceptable Use: Use Atlfy for lawful, honest, and ethical purposes. Any attempts to misuse the platform (e.g., unauthorized scraping, hacking, or fraudulent activity) are strictly prohibited.
Service Nature: Atlfy is designed to deliver advanced social media analytics and insights. Our service is not intended to replace professional human services such as legal, medical, or direct financial advice.

4. Payments and Subscriptions

Subscription Plans: We offer both free and premium plans. All pricing details, along with a comprehensive list of features for each plan, are clearly displayed on our Pricing Page.
Billing Cycle: Premium subscriptions are billed on a recurring basis (monthly or annually). You will receive a reminder before each renewal.
Payment Processing: All payments are securely handled through Paddle, ensuring that your financial data is processed safely.
Cancellation Policy: You can cancel your subscription at any time through your account settings. Once cancelled, your access will continue until the end of your current billing period.

Part III – Intellectual Property and User Conduct

1. Intellectual Property

1.1. Our Content and Software

Ownership: All content, software, and technology on Atlfy are the sole property of the owner and/or our licensors. This includes our proprietary algorithms, data visualizations, and any written or graphic material on the platform.

Usage Rights: When you use Atlfy, you’re granted a non-exclusive, non-transferable license to access and use our service for your personal or business purposes. You’re not allowed to copy, modify, or redistribute our content without prior written permission.

1.2. Respect for Third-Party Rights

User-Generated Content: While you’re encouraged to contribute feedback or other content through our platform, you agree not to share anything that infringes on the copyrights, trademarks, or other intellectual property rights of third parties.

Responsibility: It’s your responsibility to ensure that any data or content you upload does not violate these rights. We reserve the right to remove any content that we believe infringes on another party’s intellectual property.

2. User Conduct

2.1. Responsible Use of the Service

Honesty and Fairness: Use Atlfy responsibly and ethically. Avoid engaging in any fraudulent, deceptive, or manipulative practices.
Security: Keep your account details secure and promptly notify us of any unauthorized access or suspicious activity.
Prohibited Activities: Do not attempt to hack, scrape data, or misuse the platform in any way that harms its integrity or other users.

2.2. Community and Interaction

Respect: Treat all other users with respect. Harassment, hate speech, or targeting individuals or groups based on race, religion, gender, sexual orientation, or any immutable characteristic is not tolerated.
Constructive Feedback: We encourage open communication and constructive feedback to continuously improve the platform.

Part IV – Refund Policy and Billing Adjustments

1. Overview of Our Refund Policy

At Atlfy, we want you to feel confident and supported in your decision to use our platform. Our Refund Policy is designed to be fair, transparent, and customer-friendly, while ensuring the sustainability of our service.

1.1. Eligible Refund Circumstances

Technical Issues: Should Atlfy experience significant downtime (exceeding 72 consecutive hours) or critical technical failures that directly impact your usage, you may be eligible for a refund.
Accidental Charges: In cases where a charge is applied in error, please contact us immediately and we will work to resolve the issue.
First-Time Cancellations: If you cancel your subscription within 7 days of your first purchase and have not utilized premium features, you can request a refund for that initial period.

2. Non-Refundable Scenarios

Subscription Renewals: Once a subscription is renewed, refunds will not be provided. Please cancel before the renewal date if you do not wish to continue.
Change of Mind: If you decide that Atlfy isn’t the right fit after using the service, refunds will not be issued.
Violation of Terms: If your account is suspended or terminated due to a violation of our Terms & Conditions, you will not be eligible for a refund.

3. How to Request a Refund

Contact Us: Please send an email to support@atlfy.site with your order details and a brief explanation of your refund request.
Processing Time: We aim to process refund requests within 5-7 business days, and refunds will be issued via your original payment method.
Support Commitment: Our team is here to help. If you have any questions or need additional clarification, please don’t hesitate to get in touch.

Part V – Additional Legal Provisions and Dispute Resolution

1. Limitation of Liability

We strive to provide a reliable and secure service, but it’s important to understand the limitations:

Service “As Is”: Atlfy is provided on an “as is” and “as available” basis. We do our best to ensure the service is available and secure, but we can’t guarantee uninterrupted access or absolute error-free performance.
Exclusions: Under no circumstances will Atlfy or its owner be liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or business opportunities.

2. Termination of Services

Violation of Policies: We reserve the right to suspend or terminate your account if you breach any part of these policies or engage in prohibited activities.
Non-Payment: Failure to make timely payments for premium subscriptions may result in termination.
Discretionary Decisions: Atlfy may, at its sole discretion, terminate accounts to protect the integrity of the platform and other users.

3. Governing Law and Dispute Resolution

Governing Law: These policies and the use of Atlfy are governed by the laws of [Insert Country/State]. This ensures consistency with local regulations.
Dispute Resolution: Any disputes arising from the use of Atlfy or these policies should first be addressed with our support team. If a resolution cannot be reached, the matter may be submitted to arbitration in accordance with the relevant laws.
Modification of Policies: Atlfy reserves the right to modify these policies as necessary. Significant changes will be communicated through email notifications and updated on our website. Continued use of the service after changes constitutes acceptance of the new terms.

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